Support
Need help? Check the frequently asked questions or start a remote support session.
Remote Support
Need immediate help? Start a remote support session so we can connect remotely and resolve your issue quickly.
Start Remote SupportHow does remote support work?
Download the tool
Click the button above and download the small support tool. There is nothing to keep installed, you can delete the file after the session.
Share your ID
The tool shows a unique session ID and password. Share these with our support engineer by phone or chat.
We take over with your permission
Only after you give your consent can we view and take over your screen to resolve the issue. You always stay in control and can end the session at any time.
What do you need?
For remote support you need a working internet connection, a computer running Windows or macOS, and ideally someone at the device to start the session and answer any questions.
Response times
Do you have a management contract with us? Then a guaranteed response time applies, usually within 2 hours for incidents. For one-off support we usually pick up your request the same business day.
When is it better to call directly?
If you no longer have an internet connection, your system will not start up, or it is an urgent case, call us directly at 010 89 008 89 so we can determine the fastest solution together.