MaxDeals Terms & Conditions
Last updated: April 2026
Registered in Vlaardingen, the Netherlands Chamber of Commerce: 96472499
Article 1 — Definitions
1.1 MaxDeals: the sole proprietorship MaxDeals, registered in Vlaardingen, listed at the Dutch Chamber of Commerce under number 96472499, hereinafter referred to as "MaxDeals", "we" or "us".
1.2 Client: the natural or legal person entering into an agreement with MaxDeals, hereinafter referred to as "client", "customer" or "you".
1.3 Agreement: any arrangement between MaxDeals and the client to which these terms apply.
1.4 Services: all activities performed by MaxDeals, including but not limited to IT support, Microsoft 365 management, network and infrastructure services, VoIP telephony, web development, security, cloud and server management, hardware delivery and mobile device management.
1.5 Products: all physical goods supplied by MaxDeals, including hardware, network equipment, phones and peripherals.
1.6 Subscription: an ongoing agreement for recurring services, such as managed IT support, network management or Microsoft 365 management.
1.7 Quote: a written or digital offer from MaxDeals specifying the services and/or products to be delivered, including pricing.
Article 2 — Applicability
2.1 These terms and conditions apply to all quotes, offers, agreements and deliveries by MaxDeals, unless otherwise agreed in writing.
2.2 The applicability of any purchasing or other terms of the client is expressly rejected.
2.3 If one or more provisions of these terms are void or annulled, the remaining provisions shall remain in full force.
2.4 MaxDeals reserves the right to amend these terms. The most current version is always available at maxdeals.net/algemene-voorwaarden.
Article 3 — Quotes and formation of agreement
3.1 All quotes from MaxDeals are without obligation and valid for 14 days from the quote date, unless otherwise stated in the quote.
3.2 An agreement is formed when the client accepts the quote in writing or digitally, or when MaxDeals starts the work after the client's approval.
3.3 Verbal commitments only bind MaxDeals after written confirmation.
3.4 MaxDeals reserves the right to refuse any assignment without giving reasons.
3.5 Prices in quotes are based on the specifications known at the time. Changes to the assignment may lead to price adjustments.
Article 4 — Prices and payment
4.1 All prices exclude VAT (21%), unless explicitly stated otherwise.
4.2 MaxDeals applies the following payment structure:
Products (hardware, equipment):
- 100% of the product cost must be paid before ordering and delivery.
- Products are only ordered after full payment is received.
One-off services and projects (installations, migrations, IT projects):
- 50% of the service cost must be paid upon assignment, before work starts.
- The remaining 50% is invoiced after delivery.
Website development and web applications:
- At least 50% of the project amount must be paid upon assignment, before the design and development work begins.
- The remaining amount is invoiced upon delivery.
Subscriptions and recurring services:
- Monthly subscriptions are invoiced in advance per calendar month.
- Annual subscriptions are invoiced in advance per year.
4.3 Payment must be made within 14 days of the invoice date, unless otherwise agreed in writing.
4.4 If the payment term is exceeded, the client is in default by operation of law and MaxDeals is entitled to:
- Charge the statutory commercial interest from the due date.
- Suspend execution of all current assignments and services until full payment has been received.
- Restrict access to managed systems, accounts or services.
4.5 All judicial and extrajudicial (collection) costs incurred by MaxDeals as a result of late payment are for the client's account.
4.6 MaxDeals is entitled to index prices annually. Price changes for ongoing subscriptions are announced in writing at least 30 days in advance.
Article 5 — Execution of the agreement
5.1 MaxDeals will execute the agreement to the best of its insight and ability, in line with the standards of good craftsmanship.
5.2 MaxDeals has the right to outsource certain work to third parties without prior consent of the client.
5.3 The client ensures that all data and access required for the assignment are provided to MaxDeals in time. Delays caused by late delivery of information or access are at the client's expense.
5.4 MaxDeals is not liable for damages caused by incorrect or incomplete information provided by the client.
Article 6 — Additional work
6.1 Work that falls outside the original assignment is considered additional work.
6.2 MaxDeals will inform the client as soon as possible about the need for additional work and the expected costs.
6.3 Additional work is invoiced at the hourly rate stated in the agreement or, failing that, the standard rate of MaxDeals at that time.
Article 7 — Delivery of products
7.1 Delivery times are indicative and never count as fatal deadlines. Exceeding the delivery time does not entitle the client to compensation or termination.
7.2 Delivery takes place after receipt of full payment for the relevant products.
7.3 The risk of damage to or loss of products passes to the client at the moment of delivery.
7.4 MaxDeals retains ownership of all delivered products until full payment has been received (retention of title).
Article 8 — Warranty
8.1 MaxDeals applies the following warranty terms on supplied hardware:
New products:
- 2-year warranty on new laptops, desktops and monitors, in line with the manufacturer's warranty.
- For other new hardware, the manufacturer's warranty applies.
Refurbished products:
- 1-year warranty on refurbished laptops and desktops.
8.2 Warranty lapses if:
- The client has repaired or modified the product themselves, or had it repaired by third parties without MaxDeals' consent.
- The defect is caused by improper use, water damage, drops or external causes.
- The client has not met their payment obligations.
8.3 No traditional warranty applies to services (work, configurations, installations), but MaxDeals will repair defects in delivered work free of charge if reported within 30 days of delivery.
Article 9 — Subscriptions and termination
9.1 MaxDeals offers the following subscription types:
Business Essentials:
- Endpoint management and antivirus protection (Bitdefender) per device.
Business Standard:
- All Essentials services plus 1 hour of support per device per month.
Network Management:
- Active monitoring, updates and maintenance of network equipment.
9.2 Subscriptions have a minimum term of 6 months, unless otherwise agreed in writing.
9.3 After the minimum term, the subscription is silently extended on a monthly basis, unless terminated in writing with 1 month notice.
9.4 Termination must be made in writing by email to info@maxdeals.net.
9.5 In case of early termination within the minimum term, the client owes the remaining subscription fees.
9.6 MaxDeals is entitled to suspend or terminate a subscription immediately in case of late payment, after a written reminder with a 14-day term.
Article 10 — IT management and Microsoft 365
10.1 Management of Microsoft 365 tenants is considered work and is invoiced at the applicable hourly rate, unless included in a subscription.
10.2 MaxDeals manages the Microsoft 365 environment according to best-practice guidelines but is not liable for outages, data loss or downtime caused by Microsoft itself.
10.3 The client always remains the owner of their Microsoft 365 tenant, accounts and data. Upon termination, MaxDeals transfers full administrative rights to the client or a party designated by the client.
Article 11 — Security and liability
11.1 MaxDeals delivers security services such as endpoint protection (Bitdefender), email security, MFA configuration and security awareness on a best-effort basis.
11.2 MaxDeals does not guarantee that the client's systems are fully protected against all forms of cyber threats. Cybersecurity is a shared responsibility.
11.3 MaxDeals is not liable for damages resulting from:
- Cyber attacks, ransomware, phishing or data breaches, despite security measures taken.
- The client failing to follow MaxDeals' security recommendations.
- Acts or omissions of the client's employees.
- Failures at third parties (Microsoft, internet providers, hosting providers).
11.4 The client is responsible for following password policy, using MFA and reporting suspicious activity.
Article 12 — General liability
12.1 MaxDeals is only liable for direct damages resulting from an attributable failure in the execution of the agreement.
12.2 MaxDeals' liability is at all times limited to the amount paid out by the professional liability insurance in the relevant case, or up to the invoice amount of the relevant assignment over the last 3 months.
12.3 MaxDeals is never liable for indirect damages, including consequential damages, lost profits, missed savings, loss of data or damages from business interruption.
12.4 The client indemnifies MaxDeals against claims from third parties related to the execution of the agreement.
Article 13 — Confidentiality and GDPR
13.1 Both parties are required to keep confidential all confidential information obtained in the context of the agreement.
13.2 MaxDeals processes personal data in accordance with the General Data Protection Regulation (GDPR). See our Privacy Policy.
13.3 If MaxDeals processes personal data on behalf of the client, a data processing agreement is drawn up.
13.4 MaxDeals takes appropriate technical and organisational measures to protect personal data against loss, unauthorised access and unlawful processing.
Article 14 — Intellectual property
14.1 All intellectual property rights to software, websites, documentation and materials developed or made available by MaxDeals belong to MaxDeals, unless otherwise agreed in writing.
14.2 For websites and web applications: after full payment, the client receives a usage right to the delivered website or application. Source code is transferred unless otherwise agreed.
14.3 The client may not reproduce, publish or share materials developed by MaxDeals with third parties without written consent.
Article 15 — Force majeure
15.1 MaxDeals is not obliged to fulfil any obligation if prevented by force majeure.
15.2 Force majeure includes: failures at third parties (including Microsoft, internet providers, data centres), power outages, natural disasters, pandemics, government measures, and other circumstances beyond MaxDeals' control.
15.3 If the force majeure situation lasts longer than 60 days, both parties are entitled to dissolve the agreement without compensation.
Article 16 — Applicable law and disputes
16.1 Dutch law applies to all agreements between MaxDeals and the client.
16.2 Disputes are exclusively submitted to the competent court in the Rotterdam district.
16.3 Parties will only turn to the court after they have made every effort to resolve the dispute through mutual consultation.
Contact details
MaxDeals Vlaardingen, the Netherlands Email: info@maxdeals.net Phone: +31 10 89 008 89 Chamber of Commerce: 96472499